Privacy Policy

Last Update: 6 November 2019

Introduction

Welcome and thank you for your interest in kalvie.com (“Site”, “Website”, “Kalvie”) an online services platform operated by Plato Academia Ltd. (“Plato Academia”, “we”, “us”, “our”, “Kalvie”). We know you trust us to help with your homework and we want you to know that you can trust us with your personal information.

This Privacy Policy sets forth Kalvie’s policy with respect to information including personally identifiable data (“Personal Data”) and other information that is collected from Site visitors and users of the Services whether it relates to our students, parents, tutors, potential tutors, and its staff. It describes what we do with the information we collect, and the choices Site visitors and users of the Services have concerning the collection and use of such information.

We reserve the right, at any time, to modify or replace the Privacy Policy. If we make changes, we will notify you by revising the date at the top of this policy. We encourage you to review the Privacy Policy whenever you interact with us to stay informed about our information practices and the ways you can help protect your privacy. This Privacy Policy forms part of our wider Terms of Service. Your use of the Services following the posting of any changes to the Privacy Policy constitutes acceptance of those changes. If you do not consent to the use of your Personal Information in these ways, please stop using the Services.

Data we Receive and Collect

When you interact with us through the Site or the Services, we may collect Personal Data and other information from you, as further described below:

Personal Data That You Provide Through the Site

We collect Personal Data from you when you voluntarily provide such information such as when you register for access to the Services (for example, name, email address, and country of residence), use certain Services, contact us with inquiries or respond to one of our surveys.

By voluntarily providing us with Personal Data, you are consenting to our use of it in accordance with this Privacy Policy. If you provide Personal Data, you acknowledge and agree that such Personal Data may be transferred from your current location to the offices and servers of Kalvie and the authorized third parties referred to herein.

Non-Identifiable or Aggregated Data

When you interact with Kalvie through the Site or Services, we receive and store certain personally non-identifiable information. Such information, which is collected passively using various technologies, cannot presently be used to specifically identify you. We may store such information itself or such information may be included in databases owned and maintained by Kalvie affiliates, agents or service providers. This Site may use such information and pool it with other information to track, for example, the total number of visitors to our Site, the number of visitors to each page of our Site, the domain names of our visitors’ Internet service providers, and how our users use and interact with the Kalvie Service. Also, in an ongoing effort to better understand and serve the users of the Services, we often conduct research on our customer demographics, interests and behavior based on the Personal Data and other information provided to us. This research may be compiled and analysed on an aggregate basis. Kalvie may share this non-identifiable and aggregate data with its affiliates, agents and business partners, but this type of non-identifiable and aggregate information does not identify you personally. Kalvie may also disclose aggregated user statistics in order to describe our services to current and prospective business partners, and to other third parties for other lawful purposes.

In operating this Site, we may also use a technology called “cookies.” A cookie is a piece of information that the computer that hosts our Site gives to your browser when you access the Site. Our cookies help provide additional functionality to the Site and help us analyse Site usage more accurately. For instance, our Site may set a cookie on your browser that allows you to access the Site without needing to remember and then enter a password more than once during a visit to the Site. In all cases in which we use cookies, we will not collect Personal Data except with your permission. On most web browsers, you will find a “help” section on the toolbar. Please refer to this section for information on how to receive notification when you are receiving a new cookie and how to turn cookies off. We recommend that you leave cookies turned on because they allow you to take advantage of some of the Site’s features.

Location Information

Our Service may collect and use your location information (for example, by using the GPS on your mobile device) to provide certain functionality of our Service. If you choose to enable our location features, your location information may be publicly displayed within the Service. Please keep in mind that other users can see this information about you, and they may use it or disclose it to other individuals or entities outside of our control and without your knowledge. Your location information may be subject to abuse, misuse, and monitoring by others, so please be careful if you choose to enable location functionality. We may also use your location information in an aggregate way, as described above in the “Aggregated Data” section.

Google Analytics

We may allow third party service providers to use cookies or similar technologies to collect information about your browsing activities over time and across different websites following your use of the Services. For example, we use Google Analytics, a web analytics service provided by Google, Inc. (“Google”). Google Analytics uses cookies to help us analyse how users use the Site and enhance your experience when you use the Service. For more information on how Google uses this data, go to www.google.com/policies/privacy/partners/.

How We Might Use Your Personal Information

Kalvie uses the Personal Data you provide in a manner that is consistent with this Privacy Policy. If you provide Personal Data for a certain reason, we may use the Personal Data in connection with the reason for which it was provided. For instance, if you contact us by email, we will use the Personal Data you provide to answer your question or resolve your problem. Also, if you provide Personal Data in order to obtain access to the Services, we will use your Personal Data to provide you with access to such services and to monitor your use of such services.

Kalvie and its subsidiaries and affiliates (the “Related Companies”) may also use your Personal Data and other personally non-identifiable information collected through the Site to help us improve the content and functionality of the Site, to better understand our users and to improve the Services. Kalvie and its Related Companies may use this information to communicate with you regarding the Services or to tell you about services we believe will be of interest to you. If we do so, each marketing communication we send you will contain instructions permitting you to “opt-out” of receiving future marketing communications. In addition, if at any time you wish not to receive any future communications or you wish to have your name deleted from our mailing lists, please contact us as indicated below. Note however that as user of the Service you cannot opt-out of some administrative communications that are reasonably necessary to the Service, such as billing or service notifications.

Kalvie is not in the business of selling your information. We consider this information to be a vital part of our relationship with you. There are, however, certain circumstances in which we may share your Personal Data with certain third parties without further notice to you, as set forth below:

  • - in the event of a corporate sale, merger, reorganization, dissolution or similar event, Personal Data may be part of the transferred assets.
  • - we may also share your Personal Data with our Related Companies for purposes consistent with this Privacy Policy.
  • - when we employ agents, consultants and Related Third Parties to perform certain business-related functions. Examples of such functions include mailing information, maintaining databases and processing payments. In such cases we only provide them with the information that they need to perform their specific function.
  • - if your parents and/or your school pay for/subsidize any of your tutoring, we may share your Personal Information with them at their request. This may include the content of any (or all) of your tutoring sessions (transcripts) as well as the written comments you leave in post-session surveys. For the purposes of our Privacy Policy, your school is considered to be subsidizing your tutoring if it has negotiated a special price or trial offer for its students. On the other hand, if you pay us for your own account, without the involvement of your parents or your school, we will not share your Personal Information with them.
  • - if you use a promotion code to create a Kalvie account, or to add hours to an account, we may let the source of that promotion code know that you used that code. For example, if you sign up for Kalvie.com as part of our refer a friend program, we may let your friend know that you redeemed their refer a friend offer.
  • - we share your personal information with the vendors (companies) that help us process transactions, such as charging your credit card when you make purchases.
  • - if required to do so by law or in the good faith belief that such action is necessary to (i) comply with a legal obligation, (ii) protect and defend the rights or property of Kalvie, (iii) act in urgent circumstances to protect the personal safety of users of the Site or the public, or (iv) protect against legal liability.

Some of the third parties to whom we may disclose or transfer personal information, may be located outside your country of residence and countries we are physically located (“Third Party Countries”) and personal information may therefore be disclosed, transferred, stored (including electronically) or processed in these Third Party Countries for the purposes described herein. By accessing or using our services or otherwise providing information to us, you specifically consent to the processing and transfer of your personal information in Third Party Countries. Any personal information which is disclosed, transferred, stored or processed in Third Party Countries, may be subject to legal requirements in those respective countries applicable to Kalvie or the applicable third parties.

Keeping Your Data Safe

We strive to maintain personal information in as accurate, complete and up-to-date a form as necessary to fulfill the purposes for which it was collected. We protect personal information by security safeguards appropriate to the sensitivity of the personal information, regardless of format. Our security safeguards include premises security and restricted access to files containing personal information. Depending upon the information under our control, we also use technological safeguards such as security software and firewalls to prevent hacking or unauthorized computer access, internal passwords and security policies. We use industry best practices to keep any information collected and/or transmitted to the Supported Platforms or Third-Party Apps secure. This includes the use of HTTPS with TLS (Transport Layer Security), which encrypts all transmitted data.

In addition, Kalvie uses third-party vendors and hosting partners such to provide the necessary hardware, software, networking, storage, and related technology required to run the Services. These vendors have been selected for their high standards of both physical and technological security.

Kalvie does not store credit card details on its servers. In the unlikely event that you experience unauthorized use of your credit card, promptly report the fraudulent activity to your credit card company. Please check with your credit card company to verify specific terms and conditions relating to fraudulent activity.

You should bear in mind that submission of information over the Internet is never entirely secure. We cannot guarantee the security of information you submit via the Services whilst it is in transit over the Internet and any such submission is at your own risk, and this risk is specifically disclaimed in our Terms.

If you are a Logged-in User, it is advisable that you logout of your account at the end of every session and not leave a logged-in account unattended for any period of time, particularly if you use a shared computer or device.

Exclusions

This Privacy Policy does not apply to any Personal Data collected by Kalvie other than Personal Data collected through the Site or Services. This Privacy Policy shall not apply to any unsolicited information you provide to Kalvie through this Site or through any other means. This includes, but is not limited to, information posted to any public areas of the Site, such as bulletin boards (collectively, “Public Areas”), any ideas for new products or modifications to existing products, and other unsolicited submissions (collectively, “Unsolicited Information”). All Unsolicited Information shall be deemed to be non-confidential and Kalvie shall be free to reproduce, use, disclose, distribute and exploit such Unsolicited Information without limitation or attribution.

External Links

This Privacy Policy applies only to the Site. This Site may contain links to other web sites not operated or controlled by Kalvie (the “Third Party Sites”). The policies and procedures we described here do not apply to the Third Party Sites. The links from this Site do not imply that Kalvie endorses or has reviewed the Third Party Sites. We suggest contacting those sites directly for information on their privacy policies.

Safety of Children

Protecting the safety of children when they use the Internet is very important to us. Our Services should only be accessed by individuals of Minimum Age. “Minimum Age” may mean different ages in different countries, depending on where the individual accesses the services. It is the individual’s responsibility to adhere to applicable law. The Services are not designed nor intended for use by children or anyone else under the minimum age of 13. However, if applicable law requires that you must be older than such ages in order for Kalvie to lawfully provide the Services to you (including the collection, storage, and use of your information in accordance with this Privacy Policy), then the Minimum Age would be such older age. If a user is below the minimum age then they may only use the Services under supervision of a parent or guardian. We also encourage parents and legal guardians to monitor their children’s Internet usage, even if their children are above the Minimum Age, and to help enforce our Privacy Policy by instructing their children never to provide Personal Data on this Site without their permission. If you have reason to believe that a child under the age of 13 has provided Personal Data to Kalvie through this Site, please contact us, and we will endeavor to delete that information from our databases.

How To Contact Us

Please feel free to contact us if you have any questions about Kalvie’s Privacy Policy or the information practices of this Site. You may contact us as follows: support@kalvie.com

Copyright © 2019 Kalvie. All rights reserved.